Manager, CRM

About Stitch Fix, Inc. Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco. About the Team The CRM team at Stitch Fix is responsible for strengthening the relationship with our clients, maximizing their value, and retaining them as active clients for as long as possible. At its core, Stitch Fix is a personalization service, and the CRM team leverages data and insights to bring that same level of personalization to our marketing. Our ultimate goal is to deliver the right message to the right customer at the right time. About the Role Stitch Fix is looking for an experienced and highly driven CRM Marketer to own specific parts and strategic pillars within the CRM org, while driving growth and innovation. In this role, you will analyze, strategize, and execute on CRM initiatives centered around our curated shopping experiences, Fix and Freestyle. You will be part of a team that strengthens all CRM communications, builds a robust Lifecycle program, and creates a seamless and engaging experience for our customer. Alongside the team you will work across the following channels: Email, App Push, Direct Mail, SMS and Packaging Inserts. This role will be tightly integrated with our Creative, Data Science, Client Experience and Engineering teams, and expected to be in close touch with learnings from all other marketing channels. You're excited about this opportunity because you will… Work closely with the Director of CRM while strategically owning programs like Lifecycle and Transactionals, as well as cross-functional projects. Build new innovative Lifecycle strategies, while also evolving the current Lifecycle offering. Implement a strong content strategy into all of our communications, that puts our Stylists at the forefront. Work with a highly motivated and data-driven team. Implement new channels and initiatives. Create and share out high level reporting for leadership across the organization. Optimize how we plan, develop and execute marketing initiatives across all channels (email, push notifications, direct mail, and in package). Drive measurable improvements in customer engagement, loyalty, decreased churn and increased reactivation rates. Leverage analytics to inform our strategy and identify new opportunities. Build and strengthen relationships across the organization. We’re excited about you because… You have 5+ years of experience CRM marketing, with a strong emphasis in ecommerce focused Lifecycle. You have experience leveraging Push and SMS across all CRM tactics. You have experience managing people. You take ownership, are an inventive problem solver, and have a high level of accountability. You have experience working with and running highly personalized CRM programs at scale. You are great at building cross-functional relationships, and are able to navigate and partner with stakeholders across Creative, Product, Engineering, and Customer Service. You are able to make decisions quickly, move to execution expeditiously, monitor progress and adapt as necessary. You have strong project management skills. You are highly data-driven and understand how to design and optimize marketing programs. You possess a strong understanding of consumer mindset and consumer empathy. You thrive in a fast paced environment and are able to adapt to changes quickly. You demonstrate exceptional verbal and written communication skills. Why you'll love working at Stitch Fix... We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix. We cultivate a community of diverse perspectives— all voices are heard and valued. We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. We win as a team, commit to our work, and celebrate grit together because we value strong relationships. We boldly create the future while keeping equity and sustainability at the center of all that we do. We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact. We offer comprehensive compensation packages and inclusive health and wellness benefits. Compensation and Benefits This role will receive a competitive salary, benefits, and equity. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance. This position is eligible for an annual bonus, and new hire and ongoing grants of restricted stock units, depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site. Salary Range $94,900 — $158,000 USD This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: https://stitchfix.com/careers/workforce-applicant-privacy-policy Recruiting Fraud Alert: To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. 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